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Surabaya, Indonesia

Clinic Management Software in Surabaya

MedicalMet helps Surabaya clinics modernise with AI treatment notes, cloud-based scheduling, and patient management โ€” built for Indonesia's second-largest city.

5.0โ€” trusted by 5,000+ healthcare professionals

Running a clinic in Surabaya

MedicalMet is an AI-powered clinic management software used by healthcare practices in Surabaya, Indonesia. It includes appointment scheduling, AI treatment notes, billing, and WhatsApp patient engagement โ€” all in one cloud-based platform trusted by 5,000+ healthcare professionals across Southeast Asia.

Last updated: August 2026

Surabaya is Indonesia's second-largest city and the healthcare hub of East Java, serving millions of patients across the greater metropolitan area. The city has a growing private clinic sector with GP practices, dental clinics, and specialist centres expanding rapidly alongside the region's economic growth. Many Surabaya clinics are transitioning from paper-based systems to digital platforms, making user-friendly onboarding and Bahasa Indonesia support essential requirements for clinic software adoption.

Built for Indonesia

Bahasa Indonesia support & local market readiness

MedicalMet is ready for the Indonesian healthcare market with Bahasa Indonesia language support, cloud-based access across the archipelago, and features designed for high-volume clinics. From GP practices to aesthetic centres, MedicalMet helps Indonesian clinics modernise operations and improve patient engagement.

  • Bahasa Indonesia interface support
  • BPJS Kesehatan integration readiness
  • Cloud-based โ€” accessible across Indonesia
  • WhatsApp patient communication
  • Multi-currency billing support

What Surabaya Clinics Run On

Everything a Surabaya clinic needs in one platform โ€” scheduling, AI notes, billing, and patient engagement.

Surabaya at a Glance

Key healthcare market figures for Surabaya.

10M+
Surabaya metro population
Source: BPS 2024
41M+
East Java population
Source: BPS 2024
#2
2nd largest city in Indonesia
Source: BPS

Surabaya Healthcare Verticals on MedicalMet

MedicalMet supports 12+ healthcare verticals with industry-specific workflows, templates, and compliance features.

Getting started with your Surabaya clinic

Most Surabaya clinics are fully live on MedicalMet within 1โ€“2 weeks. Here is the typical 5-step onboarding path.

  1. 1

    Book your walkthrough

    Begin with a 30-minute demo shaped around your Surabaya clinic โ€” its specialty, volume, and daily flow.

  2. 2

    Tailor the setup

    Appointments, services, billing, and staff accounts are configured to match how your clinic already works.

  3. 3

    Bring your data across

    Assisted migration moves patient records, appointment history, and billing from spreadsheets or your old system.

  4. 4

    Onboard the team

    Reception, practitioners, and managers get guided training โ€” remote or on-site where available in Surabaya.

  5. 5

    Launch and scale

    We stay close through your first weeks live and help you adopt advanced features as the clinic grows.

Frequently Asked Questions

What is the best clinic software in Surabaya?
Surabaya clinics need affordable, easy-to-adopt cloud software with Bahasa Indonesia support and efficient patient management. MedicalMet provides all features with a user-friendly interface designed for quick onboarding.
Does MedicalMet support clinics in Surabaya?
Yes. MedicalMet is cloud-based and accessible across Surabaya, East Java, and all of Indonesia with full Bahasa Indonesia interface support.
How much does MedicalMet cost for a Surabaya clinic?
MedicalMet offers competitive monthly pricing for clinics in Surabaya, Indonesia, with all core features (AI treatment notes, scheduling, billing, WhatsApp automation) included in every plan. See medicalmet.com/pricing for current rates.
How long does it take to set up MedicalMet for a clinic in Surabaya?
Most Surabaya clinics are fully set up within 1 to 2 weeks. Onboarding includes assisted data migration, staff training, and live operational support so your team is productive from day one.
Can MedicalMet migrate data from my current clinic system?
Yes. MedicalMet provides assisted data migration from spreadsheets, paper records, and other clinic management systems. Our team handles patient records, appointment history, billing data, and inventory transfer for Surabaya clinics at no additional charge for standard migrations.
Does MedicalMet offer training and support for Surabaya clinic staff?
Yes. Every clinic gets hands-on onboarding, video tutorials, a comprehensive help centre, and ongoing support via WhatsApp, email, and phone. Our support team typically responds within hours during business days.
Can I try MedicalMet before subscribing?
Yes. Surabaya clinics can request a free live demo and trial access at medicalmet.com/schedule-demo. No credit card is required to start.
Is MedicalMet cloud-based or do I need to install servers?
MedicalMet is fully cloud-based โ€” no servers, no installations, no IT maintenance. Surabaya clinics access the system from any device with a web browser, with automatic updates and encrypted secure backups included.
What languages does MedicalMet support for clinics in Indonesia?
MedicalMet supports Bahasa Indonesia and English for Indonesia-based clinics. The interface, patient communications, and treatment documentation are available in the relevant local languages for your market.

What Surabaya Clinics Tell Us

5.0across 5,000+ healthcare professionals

โ€œMedicalMet has been the ultimate game changer in patient scheduling and data management of our clinic chain. We never feel like it's a subscription, it's more like a growth partner who always stands for us. They are very prompt in response as we rely on it for bit to bit data management of our clinics with them, that gives a sense of security as we know we have their back. Kudos Team for MedicalMet Efficiency in Data Management!โ€
Dr Sana
Doctor, PhysioCare Rehab Sdn Bhd
โ€œI have been using MedicalMet for the past 5 months, and it is by far the most comprehensive and user-friendly clinic management software I have come across. The system is well designed and continues to evolve, showing that the team truly listens to the needs of healthcare practitioners. I would also like to commend Mr. Wang, who has been extremely responsive and attentive throughout the process. He has always tried his best to accommodate my requests and provide timely support whenever needed. I am very satisfied with his service. What stands out about MedicalMet is that it is a platform that grows together with its clients, continuously improving and adapting to the real needs of clinics. A big thank you to the MedicalMet team for the incredible work they have done. I wish them continued success, and I would definitely recommend MedicalMet to all private healthcare practitioners looking for a reliable clinic management solution.โ€
Calvin Teo
Director, Synergist Physiotherapy
โ€œMedicalMet overall is a good, user friendly appointment system. And to top that, the team is very responsive, efficient and supportive in answering our queries and continuously trying to make improvements to their system, which makes it a better experience!โ€
Goh Shian Li
Director and Chiropractor, Sage Chiropractic and Alexander Technique Centre Penang

MedicalMet in Other Indonesia Cities

Explore how MedicalMet supports clinics across Indonesia.

See MedicalMet run your Surabaya clinic

Book a live walkthrough and watch scheduling, AI notes, billing, and patient engagement handled in one platform.

Schedule a Demo